Payments

The "payments" section lets you view all your payments’ details.

Just as the dashboard shows rather global cross-gateway metrics, in this section you can view specific data for each payment, as well as make refunds or find out the reason for a rejected payment.

What data can you view?

You can visualize a list with all your payments and even filter by status (succeeded, pending, rejected and refunded).

In addition, by clicking on "detail", you can expand the information of a specific payment, being able to see…

  • Customer data. ID, name, email and payment details (last 4 numbers of the card + expiration date).

  • Payment details. Payment ID, amount, creation date, product, payment gateway (with its respective ID), status, payment ID in the gateway and error message (if it applies).

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Successful payment data.

Payment status

The possible status are…

  • Succeeded. The payment has been completed successfully.

  • Pending. The payment is in process and will soon change status to “succeeded" or "rejected".

  • Rejected. The payment could not be completed (we will provide more details below).

  • Refunded. The payment was refunded, so it has been returned to the customer. You can refund payments manually by clicking “refund”.

How to know the reason for a rejection?

Accessing the “detail” of any rejected payment, you will be able to know the reason.

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Rejected payment data.

Each payment gateway has its own way of reporting the different rejection status, so we recommend – if necessary – review their respective articles to know how to act in each case:

Export collections to a CSV file

Tracking all your payments is important, but what if we told you that you can also export this information to manage it from your own excel spreadsheet?

It's as simple as clicking on "export CSV" to download the file, which you can then manage in a separate spreadsheet.


What’s Next